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FAQs
* To be included in your next payment, Cash Back must be approved by the store you purchased from.
Cash Back payments are sent every three months, based on the schedule below:
Purchases Posted Between |
Check Sent |
Jan 1 - Mar 31 |
May 15 |
Apr 1 - June 30 |
Aug 15 |
July 1 - Sept 30 |
Nov 15 |
Oct 1 - Dec 31 |
Feb 15 |
If the email address you use to sign in on seiumb.com is the same email address you use for Rakuten, just sign up through the SEIU Discount Marketplace and you’ll automatically have access to SEIU-exclusive offers.
If the email address you use to sign in on seiumb.com is different than the email address you currently use for your Rakuten account, you can either create a new, separate Rakuten account through SEIU Discount Marketplace or you can contact Rakuten and ask them to consolidate your accounts. Please note: The email address you use to sign in on seiumb.com is the only one that enables you to access SEIU-exclusive offers. If you consolidate your accounts under the email address you do not use to sign in to seiumb.com you will not have access to the exclusive offers available through the SEIU Discount Marketplace.
If you made a purchase and don’t see Cash Back in your account, it may be due to one of these reasons:
All returns and cancellations are subject to each store’s specific policy. Returned or cancelled orders may void Cash Back and will be deducted from your Cash Back balance, depending on the store’s policy. If a store processes your exchanged order as a cancellation and a new transaction is created, the exchange may be treated as a cancelled order.
To ensure you receive Cash Back on exchanged orders, you can instead return the item and place an entirely new order at that store. Just make sure to start your shopping with neamb.com or Rakuten.