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We at SEIU Member Benefits want you to know we’re here to support you during this difficult time.

Many of our benefit partners are offering special assistance to members in need who may have been affected by the COVID-19 outbreak. Below is a list of contact information for our partners and details on specific assistance they have available.

We’ll continue to update this page with additional information as we receive it.

We hope that you and your families are safe. Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Advocacy Center by telephone or email:

(Mon-Fri: 9 a.m. – 5 p.m. ET, Sat: 9 a.m. – 1 p.m. ET)




SEIU℠ Credit Card Program – First National Bank of Omaha
If you’ve been directly impacted by the COVID-19 situation, please call us at 855-682-9377. As always, your financial wellness is important to us and we may have financial relief options that can help or may be able to connect you to local services that can help you with other basic needs.

SEIU℠ Prepaid Debit Card Program – Green Dot Bank
At Green Dot Bank, the issuing bank of your SEIU Prepaid Card powered by Green Dot, the health, safety, and well-being of our customers, our employees, and our communities is our top priority. But just as important is our commitment to the safety of your bank account and your ability to access your money when and where you need it. As an FDIC-insured digital bank without traditional branches or banker’s hours, you won’t have to worry about your ability to bank with us. Both our website and mobile app will continue to serve your banking needs (such as checking your balance, direct deposits & transaction history, paying your bills, depositing checks, setting up SMS alerts for account activity or finding the nearest cash deposit or ATM location), and your debit card will continue to serve your spending needs.

SEIU℠ Personal Loan (More than $5,000) – First National Bank of Omaha
If you’ve been directly impacted by the COVID-19 situation, please call us at 855-682-9377. As always, your financial wellness is important to us and we may have financial relief options that can help or may be able to connect you to local services that can help you with other basic needs.

SEIU℠ Student Loan Programs (Undergraduate, Graduate, Parent, Refi) – College Ave
Any borrower who contacts us and has been financially impacted by the virus will be granted a temporary repayment forbearance on their loan for up to 90 days. This is in accordance with College Ave’s Natural Disaster Policy. As this is an unprecedented situation and rapidly evolving landscape, College Ave will continue to monitor impacts to customers and adjust as appropriate.


SEIU℠ Life Insurance Programs – Prudential Insurance Company of America
The coronavirus (COVID-19) continues to have an impact on people, organizations (including small businesses and the workers who serve their customers) and economies around the world. As a valued Prudential customer, we appreciate the trust you place in us to help you achieve your financial goals. Prudential is here to help you solve today’s challenges and support you in whatever lies ahead. As always, our top priority remains the safety and wellbeing of our customers, employees, partners and communities. If you have any questions or have a loved one who has been directly affected by COVID-19, please call us at 800-556-8527*.

*Please note: phone carriers have been experiencing extremely heavy call volumes. Please be patient as this may result in delays reaching company representatives.

SEIU℠ Legal Services Insurance – U.S. Legal Services
As the situation with the outbreak of the coronavirus (COVID-19) continues to evolve, the health of our members and staff is the top priority for U.S. Legal Services. We are taking steps to make sure we can continue to serve you and maintain the health and safety of our staff. You may contact U.S. Legal Services through our Facebook account (, through our mobile app (available in iTunes & Google Play), through our website (, by email (, or by phone 855-518-LAWS (5297). Call the SEIU Member Advocacy Center at 844-836-7348 for registering and enrollment needs.


SEIU℠ Auto Buying Program
We understand that not everyone can put car shopping on hold. If you need to buy a car, the SEIU℠ Member Auto Buying Program is here to help you safely do so. Handle all aspects of your vehicle purchase from home and look for the “Buy from Home” badge when choosing dealerships to connect with, as these dealers are offering vehicle delivery, remote paperwork processing and enhanced vehicle sanitization and safety precautions.

Chevrolet, Ford, GMC and FCA are among the major car manufacturers helping car shoppers with special 0% APR financing for up to 84 months on select vehicles and offering incentives in the form of deferred payment options during this difficult time.* Make sure to ask your dealer about available incentives and financing options.

*Incentives and eligibility conditions are subject to change without notice. See manufacturer’s website or contact your Certified Dealer for additional information.


Red Roof

Enhanced Cleaning Protocols

Common Areas

Red Roof has recommended aggressive sanitation and cleaning steps system-wide, using EPA approved products that kill COVID-19. Enhanced protocols include additional sanitation of those vital, high-touch points in common areas that impact guests and employees. Up to four times per day, housekeepers are sanitizing exterior and corridor touchpoints as well as common areas including elevators, laundry rooms, front desks, maintenance rooms, storage door handles, stairwell handrails, emergency exit doors, pool gates (if applicable), dumpster gate handles and trash receptacles and trash carts, and public restrooms. Red Roof is also encouraging continued social distancing in all public areas of its properties.


The cleaning and sanitization of all guest rooms is also a priority. We are asking hotel staff to be extra diligent in sanitizing guest rooms including TVs, remote controls, tables, doorknobs, light switches, desks, phones, keyboards, toilets, faucets and sinks. The frequency of room cleaning during a guest's stay may be altered based on guest requirements.
We recommend that linens, towels and laundry are washed in accordance with the Centers for Disease Control (CDC) guidelines. Dirty linen should be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.

Face coverings

Red Roof has created lobby signs instructing guests to wear a face covering in public spaces following government requirements. In cities and towns where it is mandated by local or state rules, guests are now required to wear cloth or other appropriate face coverings while in common areas where social distancing cannot effectively be accomplished (i.e., lobby, indoor corridors, vending rooms, laundry rooms, etc.). In states where guests are not mandated to wear face coverings, Red Roof has lobby signs strongly recommending them to do so.

Employee Protocols

Face coverings and gloves

Following the CDC guidelines, Red Roof is highly encouraging at all of its properties that housekeeping staff wear gloves when cleaning / repairing / inspecting rooms and wear face coverings to be in compliance with state mandates.

CDC Protective Measures
All employees should follow CDC Protective Measures. They include:

  1. Cleaning hands often with soap and water for at least 20 seconds
  2. Avoiding close contact by putting distance between each other
  3. Cleaning and disinfecting by continually practicing good hygiene and using hand sanitizer (provided at all properties) that contains at least 60% alcohol
  4. They are asked to stay home if demonstrating symptoms of illness
  5. Well-being checks of all employees, including physical temperature checks, should be carried out when required by law
Industry Partnerships

Red Roof is working alongside the Asian American Hotel Owner Association (AAHOA) as active members of AHLA Safe Stay Advisory Council.

Red Roof RediClean means we're ready for travel when our guests are ready to road trip.


SEIU℠ Free College Benefit – Eastern Gateway Community College
We know the world has changed for students enrolled in and those interested in the SEIU Free College Benefit. EGCC’s instructors and the staff remain ready to support you and work with you during this unprecedented time. While you’re getting adjusted to our “new normal,” we wanted to make you aware that EGCC has adjusted the registration deadline for the Spring 2020 Term 2 to March 27, 2020, and the corresponding end of the semester to May 24. This will give new students additional time to enroll, and all students enough time to complete their classwork- helping them get closer to earning their certificate or degree. If you are committed to your education, we’re here to help. Students may make an appointment to discuss financial aid options that may be available to assist you with education related costs such as living expenses, childcare, Internet/utility bills, and transportation.

SNHU’s College for America – Southern New Hampshire University
Due to the potential impact of this pandemic to both our partners and students, we are putting in place a special protocol to minimize the burden on those affected. Although SNHU is well positioned to continue to operate and deliver education online, SNHU recognizes there will be circumstances related to the virus that make completing student work more challenging. The new protocol will enable students to pause coursework and refunds will be generated for those that have made payments for the current term without the need for direct documentation or notes from their employer or healthcare provider. These allowances are being extended to every student, and anyone who feels that withdrawal from a course is necessary should contact their advisor to discuss their options. While we are offering this new protocol, we do encourage students to continue their studies if financially possible as education can be a positive distraction.

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